A Quick Definition of Unified Communications
Unified Communications includes IP PBX phone systems that integrate the company’s phone service with other forms of communications including: email, web, video, and instant messaging applications. Many telephony companies offer UC as part of their phone system and then leave service to service providers, continuing the business phone system to service model. This can work but changes to the system become more difficult and expensive. VOIP focused providers, like Telewebtech, have integrated the two. This helps with pricing and provides more reliable integration with other network components, like email and web servers. Networking is a key component of successful UC, and companies offering network support normally mentions End-to-End service or VOIP to the Desktop.
